As we indicated previously, your service provider is your first point of contact for support. BlackBerry Technical Support is available 24/7 if your provider needs to escalate the issue.
If you would prefer fee-based support from Research In Motion, please dial the appropriate telephone number below and enter option 3 in the phone menu.
So I call O2 from my BlackBerry... and after ages of voicemail hell finally get someone. Guess what? They can't help me. They need me to call back from another number. I said "well, why don't I give you a number and you can call me back?" Apparently they could take up to 48 hrs (!?!?!?) to call me back. Really.
So, fine... I'll bite... what's the number I should call? Some 0870 number (i.e. a TOLL NUMBER!). O2 has the NERVE to charge me for calling them for support!?
Thankfully SayNoTo0870.com had an alternative free number that I could use to call them back (no thanks to O2).
Once I finally got through the second round of voicemail hell, the first-level O2 support person had the nerve to say "Oh... the problem you think you have, isn't possible." Really?! So I'm just imagining this, huh? Please.
After assuring support that I wasn't patently insane I got pushed to a support engineer... a nice enough guy who spent over a half hour coming to no particular conclusion.
Which circle of Hell did Dante reserve for this?
Is it so hard to believe that a company like RIM should actually provide support to their consumers, especially given their huge consumer marketing push of late?
Is it such a great expectation to think that O2 might not want to charge customers for calling in for support?
