RIM finally does good...

So, they still haven't resolved my first major issue ... but there was recently an outage with their BIS product (which I, and many berry users) use. Not only did they call me and explain things, but the support rep (great dude named Craig) managed to set-up my Google-for-Domains email addresses with the same push message functionality that normal gmail.com addresses get... and here I was thinking they'd never get around to creating such a feature.

I'll hand it to RIM: their people are individually pretty great ... their support and customer care processes need some work, though.