So, a few days ago my BlackBerry suddenly got flooded with a few hundred several months old emails. Roaming over here in the UK, at Rogers' usurious 5 cents a kilobyte means that RIM's gaffe cost me real money.
Like a good customer I went ahead and sent an email to the support and customer satisfaction folks at RIM. Several days later? No reply. Not a peep. Not even a "we got your message, and we'll get back to you" automated reply.
In the same time, I've had three (count 'em, three) friends in as many days here in London decide to get BlackBerry 8800's at my urging. (I'm a bit of a Berry-zealot, it seems.) Even spent a half hr last night helping a friend try and get hers set up... and what do I get from RIM? Silence.
Hmmm... after almost 8 yrs on a berry, someone build a decent push-mail sol'n for the iPhone and maybe I'll deal with the keyboard...
UPDATE: David Terrar (of Blognation and Business Two Zero) wrote "Sutha Kamal of Plan Q was trying to tell me this a few weeks ago over some Japanese food at the height of my enthusiasm for the Nokia E61i. I’m really glad I’ve seen the light and chosen the 8310, which looks particularly cool in its new grey livery and smart leather sleeve."
Hmm... I really hope to hear from RIM soon. I'd like to stay on the Berry.
Thursday, September 06, 2007
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